Refund and Cancellation Policy

The initial website pipeline audit request form is free to submit. Submitting the form does not create a paid booking, invoice, subscription, or obligation to purchase services.

Fundamental.co does not currently take direct paid bookings or paid consultations online through the website.

All paid services are handled through individual proposals, invoices, scopes of work, or written agreements. The specific commercial terms for each engagement should be reviewed before payment.

Refund and cancellation terms are handled as per the individual proposal or invoice.

Once work has started, payments made for strategy, planning, creative work, development work, ad setup, execution, or reserved delivery capacity are generally non-refundable unless the proposal, invoice, or written agreement states otherwise.

This is because service work often begins before visible deliverables are complete, including diagnosis, planning, research, internal strategy, technical setup, creative direction, and project allocation.

Rescheduling, timeline changes, or scope changes may be allowed based on mutual agreement.

If a requested change affects workload, timeline, third-party costs, or deliverables, Fundamental.co may issue a revised proposal, change request, or additional invoice.

Advertising spend, software subscriptions, domain fees, hosting fees, stock assets, paid tools, or other third-party costs are usually paid to external providers and may not be refundable by Fundamental.co.

Clients should review third-party billing terms before approving those expenses.

For cancellation, refund, or billing questions, contact hello@justfundamental.com with your name, clinic/business name, booking or invoice details, and the reason for the request.